Found 16 course(s) for service management

  • 1 Institute(s)
  • PRINCE2
  • Beginner level
  • 3 Days onwards

The purpose of the Foundation qualification is to confirm that a candidate has sufficient knowledge and understanding of the PRINCE2 methods.

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  • 1 Institute(s)
  • PRINCE2
  • Intermediate level
  • 4 Days onwards

This course will teach you the PRINCE2 principles, terminology and when qualified you will be able to act as an informed member of a project management team using the PRINCE2 methodology within a project environment supporting PRINCE2.

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  • 1 Institute(s)
  • PRINCE2
  • Intermediate level
  • 3 Days onwards

The purpose of the Practitioner qualification is to confirm whether the candidate has achieved sufficient understanding of how to apply and tailor PRINCE2 in a scenario situation

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  • 1 Institute(s)
  • Scrum Alliance
  • Intermediate level
  • 2 Days onwards

A Certified Scrum Master® helps project teams properly use Scrum, increasing the likelihood of the project's overall success. CSMs understand Scrum values, practices, and applications and provide a level of knowledge.

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  • 1 Institute(s)
  • Scrum Alliance
  • Intermediate level
  • 2 Days onwards

Certified Scrum Product Owner® professionals have been taught the Scrum terminology, practices, and principles that enable them to fulfill the role of Product Owner on a Scrum team.

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  • 6 Institute(s)
  • Axelos
  • Beginner level
  • 1 day onwards

The purpose of the ITIL Foundation certificate in ITSM is to certify that you have gained knowledge of the ITIL terminology, structure and basic concepts and have comprehended the core principles of ITIL practices for Service Management.

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  • 2 Institute(s)
  • Axelos
  • Intermediate level
  • 2 days onwards

This Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management.

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  • 2 Institute(s)
  • Axelos
  • Intermediate level
  • 2 Days onwards

This module is one of the qualifications in the ITIL Service Capability work stream. PPO practices in order enable capacity, availability, IT service continuity, information security and demand management.

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  • 3 Institute(s)
  • Axelos
  • Intermediate level
  • 2 Days onwards

The Service Design (SD) focuses on the design of IT services and covers the architectures, processes,policies and documentation that will enable you to design services that meet the needs of the organization or programme.

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  • 2 Institute(s)
  • Axelos
  • Intermediate level
  • 2 Days onwards

This module is one of the qualifications in the ITIL Service Capability work stream. SOA practices in order to enable portfolio, service level, service catalogue, demand, supplier and financial management.

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  • 3 Institute(s)
  • Axelos
  • Intermediate level
  • 2 Days onwards

The Service Strategy(SS) qualification is one of five ITIL Service Lifecycle modules and provides you with the guidance that enables you to design, develop, and implement service provider strategy that aligns to the organizational strategy.

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  • 3 Institute(s)
  • Axelos
  • Intermediate level
  • 2 Days onwards

The Service Transition (ST) module focuses on the process and practice elements and management techniques required to build, test and implement products and services.

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  • 3 Institute(s)
  • Axelos
  • Intermediate level
  • 2 Days onwards

The Service Operation (SO) module focuses on the principles, processes, operational activities and functions that enable organizations and individuals to successfully manage how their products and services perform.

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  • 2 Institute(s)
  • Axelos
  • Intermediate level
  • 2 Days onwards

Operational Support and Analysis (OSA) is one of the qualifications in the ITIL Service Capability work stream. This module practices in order to enable event, incident, request, problem, access, technical, IT operations and application management.

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  • 3 Institute(s)
  • Axelos
  • Intermediate level
  • 2 Days onwards

ITIL Intermediate Service Lifecycle : Continual Service Improvement module focuses on the principles and techniques from the Continual Service Improvement stage of the ITIL Lifecycle, but does not go into detail about specific processes.

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  • 1 Institute(s)
  • Axelos
  • Intermediate level
  • 2 Days onwards

The intent of the Managing across the Lifecycle (MALC) qualification is to give candidates the skills to support an organization’s service delivery by bridging the service lifecycle stages.

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